Terms of service

Welcome to Three J's Scoops. By accessing our website, browsing our store, or placing an order, you agree to be bound by the following Terms of Service. Please read them carefully.

1. General Use

By using this website, you confirm that you are at least the age of majority in your state or province of residence, or that you have permission from a parent or legal guardian to use this site.

You agree not to use our website for any unlawful or unauthorized purpose.

2. Products & Mystery Scoop Purchases

Three J's Scoops sells surprise-based “Mystery Scoop” products. By purchasing these items, you understand and accept that:

  • Product contents are random or curated surprise assortments.
  • Specific item requests cannot be guaranteed unless clearly stated on the product page.
  • Product photos are examples only and may not reflect exact contents received.
  • Product variety, themes, brands, colors, and quantities may vary.

Mystery Scoop purchases are intended to be a fun surprise shopping experience.

3. Pricing & Payments

All prices are listed in U.S. Dollars (USD) unless otherwise stated.

We reserve the right to change pricing, promotions, discounts, or product availability at any time without prior notice.

Payment must be successfully completed before an order is processed or shipped.

4. Order Acceptance & Cancellation

We reserve the right to refuse, limit, or cancel any order for reasons including but not limited to:

  • Suspected fraud
  • Unauthorized transactions
  • Pricing errors
  • Inventory issues
  • Abuse of promotions
  • Suspicious activity

If payment has already been captured for a canceled order, a refund will be issued to the original payment method.

5. Shipping & Delivery

Shipping times are estimates and are not guaranteed.

Three J's Scoops is not responsible for delays caused by carriers, weather, holidays, customs, or circumstances beyond our control.

Customers are responsible for entering the correct shipping address at checkout. Orders shipped to incorrect addresses provided by the customer may not be eligible for refund or replacement.

6. Returns & Refunds

Please review our Refund Policy for complete details.

Due to the surprise nature of Mystery Scoop items, dissatisfaction based solely on item preference, duplicates, or personal taste may not qualify for returns unless otherwise stated.

Damaged or incorrect orders should be reported within a reasonable time after delivery.

7. Allergy / Environment Notice

Products may be packed in a home environment where dogs are present.

While we take care in packaging, we cannot guarantee an allergen-free environment. Customers with moderate or severe pet allergies should consider this before purchasing.

9. Limitation of Liability

To the maximum extent permitted by law, Three J's Scoops shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website.

Our total liability shall not exceed the amount paid for the product purchased.

10. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes become effective once posted on this website.

11. Contact Information

For questions regarding these Terms of Service, please contact us through our website contact page.